While we for sure hope that you will love your Cinta Bumi Artisans' product once you hold it in your hands, we understand that sometimes unexpected situation happens to products order online.
Product is only feasible for return and refund if the product is already damaged upon arrival. If this happens to your product, please contact us immediately via firstname.lastname@example.org and send us a picture of the good. We will evaluate your product and find a solution (give you instructions for cleaning, or ask you to send the damaged product back to us). In a case where it requires us to repair or replace, the product should be sent back to us inside their original packaging within 7 (seven) days from your receiving date.
We ask for your cooperation and honesty. Products cannot be returned and refunded if they are already used, which might cause broken by force after use – including not following care instructions and/or have damages caused by typical wear and tear, unreasonable use, or neglect.