At Batak Craft, we value the relationship between the customers and the weavers. Although we do not accept returns as our items are made to order, we accept exchanges requested within 7 days of receiving your product. If the product delivered was deformed or without semblance to the product preview, let us know and we'll take care of all return shipping costs and exchange it for you. But if you simply changed your mind about the design (and didn't find anything wrong with the basket sent to you), that's okay too; you can send the your basket back (you'll cover all return and shipping fees) and we'll exchange it for you if we receive the item in pristine condition.
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